Return & Refund Policy

We want you to be confident in your Project Ippon purchase. If something isn’t right, please read our returns policy below.

30-Day Returns

We offer a 30-day return period, meaning you have 30 days from receiving your order to request a return.

To be eligible for a return, your item should be:

• Unworn and unused beyond what is reasonably necessary to try it on

• Unwashed

• In its original condition

• With original tags attached, where applicable

• Free from marks, stains, odours or damage

Please keep your proof of purchase or order confirmation.

Customers may try clothing on as they reasonably would in a shop. If an item has been handled or used beyond what is necessary to inspect or try it on, we may reduce the refund where permitted by law to reflect any loss in value.

Starting a Return

To request a return, contact us at Team@projectippon.com and include your:

• Order number

• Name

• Item you would like to return

• Reason for the return

If your return is accepted, we will send you instructions explaining where and how to return your item.

Please do not send products back without contacting us first. Returns sent without first requesting a return may not be accepted.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning the item unless we tell you otherwise.

We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost before reaching us.

If your item is faulty, damaged, incorrect or not as described, please contact us and we will arrange the appropriate solution. Where we are responsible for the issue, you will not be expected to pay reasonable return costs.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, incorrect or not as described, contact us as soon as possible at Team@projectippon.com with your order number and, where helpful, photographs of the problem.

We will review the issue and arrange an appropriate refund, replacement or other remedy.

Nothing in this policy affects your statutory rights.

Exchanges

The quickest way to get a different size or item is to request a return for your original item and place a new order for the replacement once your return has been accepted.

This helps prevent your preferred size from selling out while your return is being processed.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method.

Where you exercise a legal right to cancel an online order, any refund due will be processed within the time required by applicable consumer law.

Your bank or card provider may take additional time to process and display the refund after we have issued it.

Original Delivery Charges

Where UK consumer law gives you the right to cancel your online order, we will refund the cost of the standard delivery option you paid for.

If you chose a more expensive delivery service, such as express delivery, we are not required to refund the additional cost above our standard delivery charge.

UK Cancellation Rights

For eligible online purchases, UK customers generally have the legal right to tell us they wish to cancel their order within 14 days of receiving it, without needing to give a reason.

After notifying us, you generally have a further 14 days to return the goods.

Our voluntary 30-day return policy is offered in addition to these rights and does not replace or restrict your statutory consumer rights.

Sale Items

Purchasing an item at a discounted or sale price does not remove any statutory rights you may have.

Any promotional or sale-specific return conditions will not affect rights provided to you by applicable consumer law.

Personalised or Custom-Made Products

Products made specifically to your personal requirements or personalised for you may not be eligible for change-of-mind returns where permitted by law.

This does not affect your rights where an item is faulty, damaged or not as described.

Contact Us

For any questions about returns or refunds, contact:

Team@projectippon.com

We aim to respond as soon as possible.